No products
Delivery and returns
MAISON JEANNE thanks you for your order.
For all European countries to which shipping is available (Germany, England, Belgium, Spain, France, Italy, Netherlands, Portugal and Switzerland), the delivery rates applicable depend on the total amount of your order, as defined below:
- for any orders under 29 euros - free shipping
- for any order between 29 and 60 euros - 5 euros per delivery for EU countries and 8 euros for non-EU countries
- for any order between 60 and 90 euros - 8 euros per delivery for EU countries and 10 euros for non-EU countries
- for any order over 90 euros - free shipping
If however you are not fully satisfied with your order, we have a simple and practical return procedure.
You have 14 days following receipt of your order to return your items in their original packaging, in their original condition, new, unworn and unwashed.
RETURN PROCEDURE
2 Log in to your customer account and choose My Orders
3 Choose the number of the order you want to return and download your return slip
4 Print your slip
5 Mention the quantities returned per item and the corresponding justification code
The item(s) must fulfil the following conditions:
- be presented in their original condition, new and unworn.
- be labelled, including the 2 labels "marque MAISON JEANNE" and "ITEM RETURN"
- the return slip must be inserted in the parcel.
Tracking the return
2. Customer account My orders
3. Status of your order «Return treated»
Shipping address to write on your parcel
Once you have made the return request, we will provide you with the address where to return the item at your own expenses.
In case the parcel is lost, Maison Jeanne shall not be held responsible and shall not proceed with your request for any exchange or refund.
Refunds
MAISON JEANNE agrees to make the refund within 14 days from the receipt of your parcel.
Contact us
from Monday to Friday between 8am and 5pm
at +33 6 38 33 55 20
By email emma@maisonjeanne.com
