Delivery and returns

MAISON JEANNE thanks you for your order.

For all European countries to which shipping is available (Germany, England, Belgium, Spain, France, Italy, Netherlands, Portugal and Switzerland), the delivery rates applicable depend on the total amount of your order, as defined below:

- for any order under 75 euros - 5 euros per delivery

- for any order between 75 and 149.99 euros - 10 euros per delivery

- for orders over 150 euros - free shipping

If however you are not fully satisfied with your order, we have a simple and practical return procedure.

You have 14 days following receipt of your order to return your items in their original packaging, in their original condition, new, unworn and unwashed.

RETURN PROCEDURE

1 www.maisonjeanne.com

2 Log in to your customer account and choose My Orders

3 Choose the number of the order you want to return and download your return slip

4 Print your slip

5 Mention the quantities returned per item and the corresponding justification code

 

The item(s) must fulfil the following conditions:

         - be presented in their original condition, new and unworn.

         - be labelled, including the 2 labels "marque MAISON JEANNE" and "ITEM RETURN"

         - the return slip must be inserted in the parcel.

 

Tracking the return

1. www.maisonjeanne.com

2. Customer account My orders

3. Status of your order «Return treated»

 

Shipping address to write on your parcel

Your parcel must returned at your own expenses to the address below :

                   Maison Jeanne Service Eshop

                   Praça do Principe Real, 18

                   1250 184 LISBOA - Portugal

In case the parcel is lost, Maison Jeanne shall not be held responsible and shall not proceed with your request for any exchange or refund.

 

Refunds

MAISON JEANNE agrees to make the refund within 14 days from the receipt of your parcel.

 

Contact us

from Monday to Friday between 2pm and 6pm

at +351 917 178 178 or +33 6 38 33 55 20

By email emma@maisonjeanne.com